Quality Customer Care:

What is Quality Customer Care?

  • Customer Care starts from the moment the customer calls for a taxi.
  • A quality service meets all the needs of each customer.
  • The same quality of service should be offered to all customers.
  • We all have the right to expect to be treated with courtesy.
  • There should be good customer relations between the taxi driver and the customer - talking to the customer to check what they need will make it quick and easy to give them a better service.
  • Everyone has the right to have a safe and comfortable journey.
  • Many disabled people have at some time experienced well-intentioned but clumsy assistance that caused them discomfort and pain, or even sheer terror. You may have to win your passenger's trust.
  • A sensitive approach when offering assistance is essential and will be welcomed by passengers.

Please watch Shep Keyken customer service cab story CLICK HERE or lesson from TAXI TERRY for their great customer services!


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